Account & data requests · Updated November 4, 2026

Delete your FreshStart30 account

FreshStart30 is operated by Mynians LLC. You can request deletion of your account and associated app data without installing or signing in to the app.

Request deletion without the app

Email trmosby@mynians.com from the email address registered to your FreshStart30 account.
Use the subject Delete my FreshStart30 account. Include your account email and say whether your request concerns your website account or a test-app account.
We may verify that you own the account before deleting it. Do not send your password, payment-card details, or medical records.

We will acknowledge your request and respond within the timeframe required by applicable privacy law. If we need more information or additional time permitted by law, we will explain why.

Request account deletion

Delete from the app

Open Me → Delete my account, enter your current password, and confirm by entering DELETE. This deletes the account on the service used by that app.

What we delete

Account deletion removes your user profile, app program settings, habit and Daily Zone Tracker records—including optional weight entries and notes—notification registrations, and active app sign-in sessions. Deleting your account also erases your course progress, quiz attempts, achievements, certificates and course notifications, and turns off your private calendar subscription link (a calendar app that subscribed to it may keep its last copy until it refreshes). We handle support correspondence as part of a verified deletion request, subject to the records we must retain below.

What may be retained, and for how long

Store purchase-event records are retained without their FreshStart30 user-account link. Website orders, transaction records, refund records, and related correspondence may be retained for the applicable tax, accounting, fraud-prevention, legal-claim, or dispute-retention period. Your website membership history is kept and marked as cancelled. Website orders keep the billing details entered at checkout, such as your name, address, phone number and email address, so these records can still identify you. There is no single fixed period for every record or jurisdiction: these records are retained only while needed for the applicable obligation or unresolved matter, then deleted or anonymized. We will identify applicable exceptions and retention information when responding to your request. We also keep a record that your account was deleted, so that the remaining steps can be completed. It holds your email address until those steps are done; after that it keeps only a one-way coded form of the address, your former account number and the outcome. Your contact at our email-marketing service (email address and name) is not deleted automatically with your account. Unsubscribe with the link in any of our emails, or ask us in your deletion request and we will delete it.

Copies in protected backups expire under the applicable backup cycle; if a backup is restored, the deletion request must be reapplied. Retained records are not used to restore your program membership.

Purchases and device copies

Deleting an account does not automatically refund purchases. Use Google Play or Apple’s purchase-support process for store purchases; website purchases follow our Refund Policy. Removing your account also does not remove calendar events or exported files already saved on your phone. Remove those using your device’s calendar or file controls.

Request deletion of selected data

You may use the same email address to request deletion of particular tracker entries, notes, or support correspondence while keeping your account. Tell us what you want removed; identity verification and legal retention exceptions may apply.